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Post by swampygal on Mar 15, 2024 22:02:44 GMT
I AM POSTING THIS FROM MY PHONE BC I CAN'T GET ON MY LAPTOP. WHEN I POWER IT ON THE SCREEN IS BLACK AND I DON'T KNOW WHAT TO DO.
CAN ANYONE HELP ME?
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Post by Pete on Mar 15, 2024 22:11:15 GMT
Anna, I may be able to help. Which operating system does it use? Windows or another one? If Windows, which version number?
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Post by swampygal on Mar 15, 2024 22:19:17 GMT
WINDOWS 11 DELL LAPTOP
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Post by swampygal on Mar 15, 2024 22:53:24 GMT
PETE
I JUST CHECKED MY LAOPTOP AGAIN. IT WON'T POWER ON AT ALL BUT THE LAPTOP IS WARM SO I KNOW IT IS GETTING POWER TO IT.
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Post by Pete on Mar 15, 2024 23:43:07 GMT
Anna, oops, sorry, I overlooked the title of your post. Anyway, try these two things first:
Check the AC adapter. There has to be a power source of some kind before you're able to turn on your Dell laptop.
Ensure that the power cable is properly attached to the laptop and the power source (probably the wall). Feel free to unplug both ends and reattach them to be sure, this time choosing a different outlet than before to make sure that isn't the problem.
Power cycle your Dell laptop. With the computer turned off and unplugged, remove any external devices (USB drives, printers, etc.), then hold down the power button for 15-20 seconds. It will drain any residual power. Next, reconnect the charger and see if your PC powers on.
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Post by Hank on Mar 15, 2024 23:44:48 GMT
Anna you bought that new, right?
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Post by swampygal on Mar 16, 2024 3:36:58 GMT
Anna you bought that new, right?YES I BOUGHT IT NEW SEVERAL YEARS AGO. |
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Post by Pete on Mar 16, 2024 12:06:54 GMT
Anna, I just remembered that my laptop sometimes won't turn on. With mine it's always on, meaning that when I'm done using it I simply close it. And sometimes it somehow turns itself off.
When I push its On button nothing happens when pushing down on that & releasing it. But when I push that button & hold it down till my laptop turns on works for me.
On a related note: you may want to call Dell Computer Support at 1-800-624-9896. Their website says that they answer 24/7.
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Post by swampygal on Mar 16, 2024 21:11:08 GMT
PETE... THE COMPUTER GUY ORDERED A CORD FOR MY LAPTOP AWHILE BACK FROM EBAY. I'M WONDERING IF IT POSSIBLY COULD BE THE CORD!?
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Post by Pete on Mar 16, 2024 22:12:37 GMT
Anna, personally I wouldn't think so. I mean cords last a long time unless they get damaged. Maybe it's the wall socket its plugged into. Try a different one. If that doesn't help try resetting your laptop's display mode. Like this: Press Win + Ctrl + Shift + B to refresh your display. |
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Post by swampygal on Mar 16, 2024 23:20:58 GMT
I DID TRY A DIFFERENT PLUG IN. I CAN'T DO WHAT YOU TOLD ME BC IT ISN'T POWERING ON.
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Post by Pete on Mar 16, 2024 23:55:22 GMT
Anna, well, I don't know what else to tell you since I neither use a Dell laptop or Windows. For me to guess what the trouble is could possibly make it worse.
So all I can suggest is that you call Dell Customer Support & let the experts help you. Good luck.
1-800-624-9896
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Post by swampygal on Mar 17, 2024 2:17:50 GMT
WHAT KIND OF COMPUTER DO U USE IF YOU DON'T HAVE WINDOWS?
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Post by Pete on Mar 17, 2024 9:34:30 GMT
Anna, my laptop is an Asus. My operating system, instead of Windows, is Ubuntu.
Years ago I had 2 Windows laptops. One after the other for about two years each. And both got infected with malware & quit working at all.
So I gave up on Windows. I've had this laptop for 9 years now without any major problems.
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Post by swampygal on Mar 17, 2024 17:46:13 GMT
I'VE NEVER HEARD OF IT. IS IT LIKE THE ONE SK HAS?
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